Refund Policy

This Refund Policy sits alongside our Terms of Service (see section 10, Payments & Subscriptions) and our Privacy Policy. Where this page summarises a term, the full Terms of Service apply.

1. Try it free first

1.1 Paid plans begin with a 30-day free trial. You will not be charged during the trial.

1.2 You can cancel at any point before the trial ends and no payment will be taken. The easiest time to decide is during the trial — that is exactly what it is for.

1.3 If you do not cancel before the trial ends, your subscription begins and the plan fee is charged automatically, then renews each billing period (monthly or annually, depending on the plan you chose).

2. Subscriptions after the trial

2.1 Subscription fees are billed in advance at the start of each billing period and renew automatically until you cancel.

2.2 Unless required by law, fees are non-refundable once paid — including for unused time, a change of mind, failure to use the App, business closure, or a partial billing period. This mirrors section 10.8 of our Terms of Service.

2.3 We do not provide pro-rata refunds for the remainder of a billing period when you cancel. Instead, your access continues until the end of the period you have already paid for (see section 4).

3. Annual plans and one-off purchases

3.1 Annual plans are paid in advance for the year and follow the same rule: non-refundable for a change of mind once the trial has ended and payment has been taken, subject to your Australian Consumer Law rights.

3.2 A Founding Membership (a one-time payment) is non-refundable once paid, again subject to your Australian Consumer Law rights.

4. How to cancel

4.1 You can cancel yourself at any time from inside the App: open Settings → Manage billing to reach the secure billing portal, then cancel your plan. You do not need to email us to cancel.

4.2 Cancelling stops future renewals. It does not trigger a refund of the current period; your access continues until the end of the period you have already paid for, after which the subscription ends.

4.3 Your data stays yours. Before you cancel, export a backup from Settings → Backup & export so you keep a copy of your clients, sessions, invoices, and reports.

5. Your rights under the Australian Consumer Law

5.1 Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

5.2 Nothing in this Refund Policy or our Terms of Service excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.

5.3 If the App is faulty, not fit for purpose, or not as described, you may be entitled to a remedy — such as a repair, replacement, or refund — depending on whether the failure is major or minor, in line with the Australian Consumer Law. The non-refundable terms above apply to change-of-mind situations, not to these statutory rights.

6. If something has gone wrong

6.1 If you were charged unexpectedly, believe there has been a billing error, or think the App has not delivered what was promised, contact us at support@momentumtracking.com.au and we will work with you to put it right.

6.2 Please include the email address on your account and a short description of what happened so we can resolve it quickly.

7. Support & response times

7.1 Momentum Tracking is run by a small, independent team. Support is provided by email at support@momentumtracking.com.au.

7.2 We aim to respond to billing and refund enquiries within 2 business days. Complex matters may take a little longer, and we will keep you updated.

7.3 During the beta period, your feedback genuinely shapes the product — if something is not working for you, telling us is often the fastest route to a fix.

8. Changes to this policy

8.1 We may update this Refund Policy from time to time. The current version is always available at this page, and the "Last updated" date above reflects the latest change.

9. Contact